Cancellation/Refund Policy
The term we refers to the ‘The Chess Tutors' . The term ‘you’ refers to the buyer or procurer of our website’s products and services or user or viewer.
• The Chess Tutors reserves all rights of admission. Admission is open to all children, adults irrespective of gender, religion, origin, region, or chess expertise.
• Registration & Admission fee is non-refundable.
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Cancellation Of Classes
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Cancellation by The Chess Tutors
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Class Cancellations: If The Chess Tutors needs to cancel a scheduled class, a makeup class will be arranged. In cases where rescheduling is not possible, a full refund for the cancelled class will be provided.
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Notification: Parents will be notified via email at least 24 hours in advance if a class needs to be cancelled.
2. Cancellation by Parents/Guardians
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Advance Notice: If you need to cancel your child's enrollment in a class, please notify us at least 48 hours before the start of the class to receive a full refund.
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Late Cancellations: Cancellations made less than 48 hours before the class start time are not eligible for a refund.
3. Missed Classes
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No Refunds for Missed Classes: We will not issue refunds for missed classes. However, we understand that unforeseen circumstances can arise.
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Makeup Classes: Depending on availability, we may offer a makeup class or provide a session recording. Please get in touch with us to discuss options if your child misses a class.
4. Refund Process
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Refund Requests: To request a refund, please email us at thechesstutors@gmail.com with your child's name, class details, and the reason for cancellation.
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Processing Time: Refunds will be processed within 7-10 business days from the date of the request and issued to the original payment method.
5.Non-Refundable Fees
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Materials and Administrative Fees: Learning materials and administrative costs are non-refundable.
6. Exceptional Circumstances
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Extenuating Circumstances: We will review refund requests on a case-by-case basis in cases of severe illness or family emergencies. Please contact us as soon as possible so we can discuss your situation.
• All photographs & videos during classes & tournaments are the copyright of The Chess Tutors. We reserve the right to share any game played during classes or tournaments.
• We are entitled to publicize the achievements of our students on our social media platforms and website, as long as they take classes in The Chess Tutors.
• The payments you have made for our class packages are valid for 6 months from the date of receipt.
• The Chess Tutors is committed to ensuring that your privacy is protected. We may periodically send promotional emails about new products, special offers, or other information that we think you may find interesting using the email address you have provided.
• From time to time, we may also use your information to contact you for market research purposes. For example, we may contact you by email, phone, fax or mail. In addition, we may use the information to customise the website according to your interests.
• In no event we will be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, attending our classes, sessions, special events, tournaments and the use of our website and purchase and use of our products.
• As a student, you agree to enroll with The Chess Tutors as an institute and not with or for an individual coach; The Chess Tutors reserves the right to change coach for a class/batch on logical ground maintaining the interest of our students.
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By enrolling in The Chess Tutors Kids Online Chess Class, you agree to abide by the terms of our Cancellation and Refund Policy.